This is just an informal get to know you and to find out what you are looking for in a dog. Such as coat type, any allergies in the family, do you have children, etc. This helps us in advising you to which puppies personalities are best matched for you. We are with them day in and day out and we know how the puppies interacts with people. Each puppy has its own personality and we work hand in hand with you to choose the one that is best suited to your needs. We do prefer you call us to have a personal chat, however we realize that in today’s world everyone is so busy therefore we can do this via email if needed. We do our best to make this “puppy buying” process fun and a great life experience for you and your family. Feel free to contact us anytime